Returns & Refunds
At PilgrimHub, we strive to provide high-quality products and excellent service. Please review our policy before making a purchase.
- Address Accuracy & Failed Deliveries
Providing the correct shipping address is the customer’s responsibility. - If an incorrect or incomplete address is provided and the order is returned to us, we will not refund the original postage cost.
- If you would like the order to be re-shipped, you will be required to pay for the additional postage.
- To avoid delivery issues, please double-check your shipping details before placing your order.
- Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with: - A photo of the damaged/incorrect item
- Your order number
We will review the issue and determine the best course of action.
- Non-Returnable Items
All sales are final. We do not offer returns, refunds, or exchanges on any purchases. - Contact Us
If you have any questions regarding our policy, feel free to reach out to us at thepilgrim.co